There are no Open Network Issues Currently
Emergency router reboot. (Resolved) Critical

Affecting System - Router

  • 03/27/2024 00:00 - 03/27/2024 01:00
  • Last Updated 03/27/2024 00:31

 Emergency router reboot.

We have been getting increasing reports of latency and stuck routes.

It appears the router is not refreshing as it should.


We will be rebooting the router at midnight CST

Network issues (Resolved) Critical

Affecting System - Network

  • 07/18/2022 01:16 - 07/18/2022 00:20
  • Last Updated 07/18/2022 11:47

Good day,

We are aware of network issues and working to fix it.

~Network Team

Core Network Maintenance Notification (Resolved) High

Affecting System - Network

  • 04/10/2022 19:35 - 04/13/2022 05:01
  • Last Updated 04/10/2022 19:36

Good day,

This notice is being sent to notify you of the scheduled date/time planned maintenance event on the Data Ideas/TXNet Network.

Scheduled start: April 9th Saturday 10:00PM -> Scheduled End: April 12th Tuesday 12:00AM CST (UTC-5)

Expected Impact Duration:  10-20 Minutes

Work Description: Update/Upgrading core network components.
While we are working on this over a span of 3 days. This is to minimize the total network downtime. 

If you have any questions, concerns or issues before, during or after this maintenance window, please submit a ticket.
Thank You,

Fiber Cut (Resolved) Critical

Affecting System - Network

  • 11/22/2021 08:58 - 11/24/2021 17:19
  • Last Updated 11/22/2021 08:59

Good day,

It appears that our Cogent uplink fiber has been cut again.

We have a work order for our Lumen circuit to be upgraded but they are taking their time.

We will keep everyone updated as we find out information.

Thank you,


Network Slowness (Resolved) High

Affecting Other - Network

  • 10/25/2021 02:17 - 11/15/2021 18:35
  • Last Updated 10/25/2021 02:19

Good day,
We are getting reports of some network slowness or high pings.
That circuit is being overloaded and not going out our others equally.


Cogent Emergency Uplink Network Maintenance (Resolved) Critical

Affecting Other - Network

  • 09/10/2021 00:00 - 09/10/2021 03:30
  • Last Updated 09/10/2021 03:30

Good day,

We just got notification from Cogent (One of our uplink providers) that they are doing emergency network maintenance tonight.
Start time: 12:00 am central 09/10/2021
End time: 3:00 am central 09/10/2021
Down time should last no longer than 15 minutes.

Current time link for Spring(Houston), Texas

This outage should not effect us as we have redundant uplink providers.
This message is to let you know that you might see increase in ping times till Cogent's link comes back online.

If have any issues after the scheduled time. Please open a ticket.


Thank you,



All systems back up!


Cogent Down (Resolved) Critical

Affecting System - Network

  • 08/07/2021 06:02 - 08/08/2021 00:51
  • Last Updated 08/09/2021 00:45

Update: 12:51AM GMT-6

Cogent port has came back online. Routes are scrambled at the moment but given some time things will smoothen back out.

Update: 9:50PM GMT-6

Another phone call to Cogent has mentioned that this will probably extend into the late morning hours of tomorrow. 
We are online but at reduced speeds. There is a couple of troublesome subnets that we have that are down and trying to get up asap. 



Update: 5:17pm GMT-6

Vendor reports testing is complete and damage to fiber has been located.  Arial fiber was pulled down and severely bent. 
Line crew onsite working. We are hoping things will come back soon. Thank you everyone for working with us on this issue.



Good day,

Our Cogent link has gone down and we are working on getting our other provider up to get some traffic moving.

Thank you for working with us.


Network Maintenance 9/10/2020 (Resolved) High

Affecting Other - Network

  • 09/10/2020 10:00 - 03/17/2021 22:41
  • Last Updated 09/08/2020 19:01

There is going to be about a 10-30 minute network outage Thursday at 10AM CST. For updating the main Routers.

Network Outage (Resolved) Critical

Affecting System - Network

  • 04/04/2020 19:12 - 04/05/2020 18:52
  • Last Updated 04/04/2020 19:14

Good day,
We are experiencing a network outage. We are in close contact with the ISP on getting this issue resolved as quickly as possible. 
Any issues or concerns please open a ticket.

Thank You,